Trust and Safety Analyst
Twitch
London, UK 1d ago
Marketing AnalystOn-siteMid level
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On-siteMid levelPosted 1d ago
Compensation
Salary & market context
Salary not listed
- You Will: Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors Review and respond to internal and external escalations Participate in shift rotation for some weekends and holidays Maintain expert understanding of Twitch’s policies, site features, and internal documentation Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows You Have: 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations Bonus Points Familiarity with AWS infrastructure Experience with email / notifications technologies Experience writing Go in production systems Perks Private Medical Insurance Dental, Vision & Life Insurance Pension Plan Maternity & Parental Leave Paid Time Off & Holidays Commuter Benefits Amazon Employee Discount Job ID: TW9204 Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Requirements
Top requirements
- You Will: Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors Review and respond to internal and external escalations Participate in shift rotation for some weekends and holidays Maintain expert understanding of Twitch’s policies, site features, and internal documentation Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows You Have: 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations Bonus Points Familiarity with AWS infrastructure Experience with email / notifications technologies Experience writing Go in production systems Perks Private Medical Insurance Dental, Vision & Life Insurance Pension Plan Maternity & Parental Leave Paid Time Off & Holidays Commuter Benefits Amazon Employee Discount Job ID: TW9204 Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Perks & setup
Benefits candidates care about
- s
- Private Medical Insurance
- Dental, Vision & Life Insurance
- Pension Plan
Why candidates care
Benefits & perks
- s
- Private Medical Insurance
- Dental, Vision & Life Insurance
- Pension Plan
- Maternity & Parental Leave
- Paid Time Off & Holidays
- Commuter Benefits
- Amazon Employee Discount
Start here
Requirements
- You Will: Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors Review and respond to internal and external escalations Participate in shift rotation for some weekends and holidays Maintain expert understanding of Twitch’s policies, site features, and internal documentation Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows You Have: 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations Bonus Points Familiarity with AWS infrastructure Experience with email / notifications technologies Experience writing Go in production systems Perks Private Medical Insurance Dental, Vision & Life Insurance Pension Plan Maternity & Parental Leave Paid Time Off & Holidays Commuter Benefits Amazon Employee Discount Job ID: TW9204 Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Responsibilities
What you'll do
- Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities.
- You Will: Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors Review and respond to internal and external escalations Participate in shift rotation for some weekends and holidays Maintain expert understanding of Twitch’s policies, site features, and internal documentation Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows You Have: 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations Bonus Points Familiarity with AWS infrastructure Experience with email / notifications technologies Experience writing Go in production systems Perks Private Medical Insurance Dental, Vision & Life Insurance Pension Plan Maternity & Parental Leave Paid Time Off & Holidays Commuter Benefits Amazon Employee Discount Job ID: TW9204 Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Role snapshot
About the role
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process.
Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch.
More detail
Nice to have
- s
- Familiarity with AWS infrastructure
- Experience with email / notifications technologies
- Experience writing Go in production systems
Source text
Full listing preview
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch.
We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates.
You can work in London, UK.
You Will:
Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors
Review and respond to internal and external escalations
Participate in shift rotation for some weekends and holidays
Maintain expert understanding of Twitch’s policies, site features, and internal documentation
Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community
Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk
Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows
You Have:
2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field
Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations
Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations
Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations
Bonus Points
Familiarity with AWS infrastructure
Experience with email / notifications technologies
Experience writing Go in production systems
Perks
Private Medical Insurance
Dental, Vision & Life Insurance
Pension Plan
Maternity & Parental Leave
Paid Time Off & Holidays
Commuter Benefits
Amazon Employee Discount
Job ID: TW9204
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice , for information about how we collect, use, and disclose personal information of our candidates.