ChatGPT Consumer Product Marketing

About the Team Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies. About the role ChatGPT is the fastest growing consumer product in history, outpacing the adoption curves of the internet, mobile phones, and social platforms. We’re looking for a creative, insight-driven marketer to help shape how the world talks about and experiences what we build next. You’ll report to the Product Marketing Lead for ChatGPT and partner closely with brand, creative, comms, product, design and research teams. Your job is to find the human truth inside the technology, then bring it to life through bold, integrated campaigns across paid, in-product, lifecycle, organic and new things you dream up. In this role, you will: - Start with an objective and turn it into a sharp, insights-driven go-to-market strategy. - Go deep on the product: understand what ChatGPT can do today, where it’s going, and what makes it truly different and special – and define a narrative for how it shows up in people’s lives. - Work with research and strategy partners to uncover the human and cultural insights that unlock growth. - Write marketing and creative briefs that don’t just describe what to make – they inspire ideas people want to build. - Shape integrated campaigns across channels (brand, paid, organic, lifecycle, in-product) that drive real changes in awareness, understanding, and behavior. - Partner with designers, writers, and creative teams to push the work from great to impactful. - Use product data and user feedback to learn what’s working, what’s not, and where the next opportunity is – then evolve the strategy. You will thrive in this role if you: - Are a creative at heart. You inspire people to do their best work, you know great ideas when you see them, and how to push teams toward braver, sharper communication. You approach every task – whether it's a brief, a deck or written feedback – as an opportunity to apply your craft. - Can take something complex and make it feel simple, human, and emotionally clear. - Don’t necessarily have a tech background, but have experience taking a product, finding what makes it magical, and telling a brand story around it. - Think in systems: you naturally connect product, brand, channels, and user experience into one cohesive story. - Have a track record of building campaigns or launches that didn’t just ship – they changed how people saw or used a product. - Are comfortable working across disciplines (product, research, brand, creative, growth) and turning many perspectives into one strong point of view. - Have 10+ years of experience in consumer, product, or brand-driven marketing in tech, entertainment, or a beloved consumer product. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.