AI Operations Specialist | Agentic Workflows

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As an AI Product Operator, you will help accelerate Ramp’s goal of becoming the most productive company in the world through AI. You will boost not just AI usage across our business, but an AI-first mindset—so that every team develops a muscle for leveraging new AI capabilities instinctually, and is enabled to act on those instincts. Part vibe coder, part data expert, part product manager, and part business ops maven, you’ll work across disciplines and co-develop the cutting edge of AI building technology for non-engineers, and use it to drive massive change at high velocity. WHAT YOU'LL DO - Deploy dozens of AI-driven automations or copilots across a focused set of non-engineering Ramp teams within 6–12 months. - Enable hundreds of Ramp team members with >90% active usage of deployed workflows in their daily work. - Map processes, build workflows using tools like Gumloop, n8n, Notion, Cursor, or ChatGPT plugins, and orchestrate integrations. - Measure impact via dashboards, QA checks, and iteratively optimize based on user feedback. - Seed an AI-native culture, coaching internal “AI champions” and embedding templates and practices into team norms. WHAT YOU NEED - 2–5 years in product management, product ops, BizOps, strategy, technical program management, revenue operations, or similar. - Deep and demonstrated experience using AI to build, ship, and transform work in prior teams or projects. - Technical fluency with low-code/no-code and development copilot tools (Notion, n8n, Gumloop, Cursor, Claude Code), SQL and BI tools, APIs, scripting, or integrations. - Operational empathy: able to partner with business teams to deeply understand challenges and deliver rapid solutions. - Strong communicator: you can write crisp docs (with AI!) and run persuasive, engaging internal training sessions that have lasting impact. - Self-starter with high ownership, comfortable with autonomy and ambiguity. Nice-to-Haves: - Familiarity with departmental workflows in operating teams - Sales, CX, Finance, Risk, HR, etc. - Prior experience in internal enablement or change management programs. Not for you if: - You prefer strategy briefings over hands-on delivery. - You lean toward AI research or building models rather than applied AI work. - You’d rather manage people than dive deep into building solutions and discovering new ways to drive edge through technology. Don’t meet every bullet? Please apply. Many excellent candidates don’t—but could excel once given the opportunity. BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES) - 100% medical, dental & vision insurance coverage for you - Partially covered for your dependents - One Medical annual membership - 401k (including employer match on contributions made while employed by Ramp) - Flexible PTO - Fertility HRA (up to $10,000 per year) - Parental Leave - Unlimited AI token usage - Pet insurance - Centralized home-office equipment ordering for all employees - Health and Wellness stipend - In-office perks: lunch, snacks, drinks, and more - Budget for intra-office travel - Relocation support to NYC or SF (as needed) REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice